Frequently Asked Questions

Please read our FAQ before sending us a message.

What type of art files can you accept?

We accept all types of vector or raster art files. These include eps, ps, pdf, ai, cdr, jpeg, tiff, psd and several others. Click here for a complete explanation of various file types with illustrations.

What should be the minimum resolution on a file submitted?

Vector files are scalable so resolution is not a concern. Raster files uses pixels to make your image and if the resolution is to low you will see a stair step effect or a fuzzy look. For this reason, we recommend the minimum resolution on products that will be viewed from a distance be 100 PPI/DPI at full size. For decals and smaller objects that will be viewed at a closer distance we recommend 300 PPI/DPI at full size. This page shows you how to check resolution from your Mac or PC. If you have any questions regarding image quality please contact one of our experts.

What is the shipping cost?

We offer FREE super saver shipping on all orders over $50. On orders under $50 we offer $8 flat rate shipping.

How long will it take to ship my order?

Most orders ship within 24 hours after submitting your print ready art or proof approval. Large orders, specialty material and orders with extensive finishing may take longer. We will advise you in this case.

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